PRIVACY POLICY

Last updated March 6, 2026

TABLE OF CONTENTS

INTRODUCTION
SUMMARY OF KEY POINTS
GLOSSARY OF TERMS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
INTERNATIONAL DATA TRANSFERS
COOKIES AND TRACKING TECHNOLOGIES
DATA ETHICS AND RESPONSIBLE AI
ENVIRONMENTAL IMPACT OF DATA PROCESSING
ACCESSIBILITY AND INCLUSIVE DESIGN
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
FREQUENTLY ASKED QUESTIONS
FACEBOOK DATA DELETION INSTRUCTIONS

INTRODUCTION

Welcome to the Privacy Policy of Matrixcorals (“we,” “us,” or “our”). This privacy notice describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website at Matrixcorals.com, or any website of ours that links to this privacy notice.
Engage with us in other related ways, including any sales, marketing, or events.
Download and use our mobile applications, browser extensions, or desktop software.
Interact with our advertisements or content on third-party platforms.

At Matrixcorals, we are deeply committed to protecting your privacy and ensuring the security of your personal information. We understand that in the digital age, data privacy is not merely a compliance requirement but a cornerstone of user trust. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our website, products, or services. We believe in radical transparency and want you to understand exactly what information we collect, how we use it, and your rights regarding your personal data.

Our commitment to privacy extends far beyond mere compliance with laws and regulations such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other global privacy frameworks. We view privacy as a fundamental human right and have designed our services with privacy at their core. This approach, known as “privacy by design,” means that we consider privacy implications at every stage of product development and service delivery, from the initial brainstorming sessions to the final deployment and ongoing maintenance of our systems.

This Privacy Policy applies to all users of our Services, including without limitation users who are browsers, vendors, customers, merchants, contributors of content, and business partners. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, please do not use our Services. By using our Services, you signify your acceptance of this Privacy Policy and our Terms of Service.

Our Privacy Philosophy

Our privacy philosophy is built on several core principles that guide our daily operations:

Transparency: We are open about what data we collect and why. We strive to provide clear, plain-language explanations rather than hiding behind complex legal jargon.
Control: We give you meaningful choices about your data. Whenever possible, we provide granular controls allowing you to manage your privacy settings.
Security: We protect your data with robust security measures, employing industry-leading encryption and monitoring technologies to safeguard your information from unauthorized access.
Accountability: We are responsible for how we handle your data. We maintain a dedicated data protection team responsible for ensuring compliance and addressing user concerns.
Innovation: We continuously improve our privacy practices, staying ahead of emerging threats and evolving regulations to ensure your data remains protected.

These principles guide every decision we make regarding your personal information. We understand that trust is the foundation of our relationship with you, and we work diligently to earn and maintain that trust every day.

Scope of This Policy

This Privacy Policy applies to:

Our website, Matrixcorals.com, and all its subdomains.
Any other websites that we operate and that link to this Privacy Policy.
Our mobile applications on iOS and Android platforms.
Our services, products, features, APIs, and SDKs.
Communications with you via email, text message, telephone, or other electronic means.
Any other interactions you have with us, such as participation in surveys, focus groups, or promotional events.

This Privacy Policy does not apply to:

Third-party websites or services that you may access through our Services, including social media platforms and partner sites.
Services provided by other companies or individuals that may be linked to or integrated with our Services.
Information that is not covered by this Privacy Policy, such as anonymized or aggregated data that can no longer be used to identify an individual.

If you have questions or concerns about this Privacy Policy, please contact us at support@Matrixcorals.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. This summary is designed to provide a quick overview for users who may not have the time to read the entire document, but we strongly encourage a full review for a complete understanding.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

We collect various types of personal information to provide, maintain, and improve our Services. The specific information we collect depends on how you interact with us. For example, if you create an account, we’ll collect information such as your name and email address. If you make a purchase, we’ll collect payment information via our payment processor. If you contact customer support, we’ll collect information about your inquiry and any relevant transaction history.

Do we process any sensitive personal information?

We do not process sensitive personal information as a primary business activity.

Sensitive personal information includes information about racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, and data concerning a person’s sex life or sexual orientation. We do not collect or process this type of information unless it is necessary for a specific purpose and we have obtained your explicit consent. If you voluntarily provide such information in an open text field or communication, we will minimize its use and restrict access to it.

Do we receive any information from third parties?

We do not receive information from third parties as a general rule.

We do not purchase or obtain personal information from third-party data brokers or other sources for the purpose of marketing or profiling. All the personal information we collect comes directly from you or is automatically collected when you use our Services. However, we may receive information from joint marketing partners or integration partners where you have authorized the sharing of that information.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which types of parties do we share personal information?

We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

We may share your personal information with:

Service providers who perform services on our behalf (e.g., cloud hosting, analytics).
Payment processors to facilitate transactions.
Legal authorities when required by law or to protect our rights.
Potential buyers in connection with a merger, acquisition, or sale of assets.

How do we keep your information safe?

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

Your rights may include:

The right to access your personal information.
The right to correct inaccurate information.
The right to delete your personal information.
The right to restrict processing of your personal information.
The right to data portability.
The right to object to processing of your personal information.
The right to withdraw consent.

How do you exercise your rights?

The easiest way to exercise your rights is by visiting Matrixcorals.com/legal/data-request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

GLOSSARY OF TERMS

To help you understand this Privacy Policy, we’ve defined some key terms. These definitions apply to their usage throughout this document.

Account: A unique, personalized access to our Services that requires you to provide certain personal information to create and maintain. It serves as your digital identity within our ecosystem.
Cookies: Small text files that are stored on your device when you visit a website. They are used to remember your preferences and provide a more personalized experience. They can be session cookies (deleted when you close your browser) or persistent cookies (remain on your device for a set period).
Data Controller: The entity that determines the purposes and means of processing personal information. In the context of this policy, Matrixcorals is typically the data controller.
Data Processor: The entity that processes personal information on behalf of the data controller. This often includes cloud providers, email services, and analytics firms we hire.
Data Subject: An individual who is the subject of personal information. This is you, the user.
Device: Any computer, phone, tablet, smart TV, wearable, or other connected device that you use to access our Services.
Do Not Track (DNT): A browser setting or preference that signals to websites and services that you do not want to be tracked. While currently unenforced by a universal standard, we respect the intent behind this signal where legally possible.
Encryption: The process of converting information into a code to prevent unauthorized access. We use industry-standard encryption protocols like TLS and AES.
IP Address: A unique number assigned to each device connected to the internet, which can be used to identify the device and approximate location.
Personal Information: Any information that can be used to identify an individual, either directly (like a name) or indirectly (like a combination of browsing history and location). This includes identifiers, commercial information, and internet activity.
Processing: Any operation performed on personal information, such as collecting, storing, using, sharing, adapting, altering, retrieving, consulting, or deleting.
Service Provider: A third party that provides services to us, such as payment processing, analytics, hosting, or customer support.
Sensitive Personal Information: A special category of personal information that requires a higher level of protection, such as information about health, race, political opinions, religious beliefs, or biometric data.
Third Party: Any person or entity other than you, us, or our service providers. This includes advertisers, partners, and social networks.
Anonymization: The irreversible process of altering personal information so that it can no longer be attributed to a specific individual, even with the use of additional information.
Pseudonymization: The processing of personal information in such a manner that it can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us voluntarily.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, participate in contests, or otherwise when you contact us. This is the primary source of data we hold about you.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Email addresses: We collect your email address when you create an account, subscribe to our newsletter, request a password reset, or contact us for support. This is essential for account communication.
Passwords: We collect encrypted passwords when you create an account. We use industry-standard one-way hashing algorithms to protect your password, meaning we cannot see your plain-text password.
Contact information: If you provide it, we may collect your name, phone number, and mailing address. This is often collected during the checkout process for shipping or during account verification.
Profile information: If you create a profile, we may collect information such as your username, profile picture, bio, and social media handles. This helps you personalize how others see you on our platform.
Communication information: When you communicate with us via support tickets, email, or chat, we collect the content of your communications and any associated metadata (timestamps, IP addresses). This helps us resolve your issues and improve our support quality.
Payment information: If you make a purchase, we collect payment information such as your payment instrument number and security code. Crucially, all payment data is stored by Coinbase Commerce. We only retain a tokenized version of this data for transaction history purposes.
Survey and feedback information: If you participate in surveys or provide feedback, we collect your responses and any associated personal information. This data is vital for our product development cycle.
Customer support information: When you contact customer support, we collect information about your inquiry, previous interactions, and any personal information necessary to resolve your issue.

Sensitive Information

We do not process sensitive information unless strictly necessary and with explicit consent.

Sensitive personal information includes information about racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, and data concerning a person’s sex life or sexual orientation. We do not collect or process this type of information as part of our standard operations. If you inadvertently provide this information to us, we will take steps to delete or anonymize it unless it is necessary for a specific purpose and we have a legal basis for processing it.

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Coinbase commerce. You may find their privacy notice link(s) here: https://commerce.coinbase.com/legal/privacy-policy/.

We use Coinbase Commerce as our payment processor. When you make a purchase, your payment information is securely transmitted to Coinbase Commerce for processing. We do not store your payment information on our servers. We only receive a confirmation of the transaction status and a transaction ID. This approach minimizes our data footprint and enhances your security. For more information about how Coinbase Commerce processes your payment information, please review their privacy policy.

Accuracy of Information

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

It is important that the personal information you provide to us is accurate and up to date. This helps us provide you with the best possible service and ensures that we can communicate with you effectively. Inaccurate information can lead to failed deliveries, inability to access your account, or misdirected communications. If any of your personal information changes, please update it as soon as possible. You can update your personal information by logging into your account or by contacting us at support@Matrixcorals.com.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. This data helps us understand traffic patterns, diagnose server errors, and optimize the user interface.

Log and Usage Data

Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).

We use log and usage data to:

Analyze how our Services are used on a macro level.
Diagnose problems with our Services, such as identifying broken links or slow-loading pages.
Improve the performance and reliability of our Services through load balancing and caching strategies.
Ensure the security of our Services by detecting bot traffic and DDoS attacks.
Develop new features and services based on user demand.

Device Data

We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

We use device data to:

Provide a consistent experience across different devices (e.g., syncing preferences).
Optimize our Services for different devices (e.g., serving lower-resolution images to mobile devices on slow connections).
Ensure the compatibility of our Services with your device.
Diagnose and fix technical issues specific to certain device types or operating systems.
Ensure the security of our Services by identifying device fingerprints associated with fraud.

Location Data

We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services that rely on location, such as finding local events or currency conversion.

We use location data to:

Provide location-based features and services.
Customize your experience based on your location (e.g., language and currency defaults).
Ensure the security of our Services by detecting logins from unusual locations.
Comply with legal obligations regarding content licensing that varies by region.

Information Collected Through Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our Services. Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences and provide a more personalized experience.

We use cookies for various purposes, including:

Remembering your preferences and settings (e.g., dark mode preference).
Providing a personalized experience (e.g., showing recently viewed items).
Analyzing how our Services are used (e.g., Google Analytics).
Ensuring the security of our Services (e.g., preventing Cross-Site Request Forgery).
Displaying relevant advertisements (e.g., retargeting ads).

For more information about cookies and how to manage them, please see our Cookies and Tracking Technologies section.

HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services. Below is a detailed breakdown of these purposes.

To Facilitate Account Creation and Authentication and Otherwise Manage User Accounts

We may process your information so you can create and log in to your account, as well as keep your account in working order.

When you create an account with us, we collect and process personal information such as your name, email address, and password. We use this information to:

Create and maintain your account record in our database.
Authenticate you when you log in by verifying your credentials.
Provide you with access to your account and our Services.
Communicate with you about your account status, expiration, or changes.
Recover your account if you forget your password via secure email links.

We also use this information to personalize your experience and provide you with relevant content and features.

To Protect Our Services

We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

Security is a top priority for us. We use your personal information to:

Detect and prevent fraudulent activity, such as credit card fraud or account takeover attempts.
Identify and mitigate security threats, including malware and phishing attacks.
Investigate and respond to security incidents and vulnerabilities.
Comply with legal obligations related to security and breach notification.
Ensure the integrity and reliability of our Services by blocking malicious actors.

We may also use your personal information to verify your identity and prevent unauthorized access to your account through multi-factor authentication (MFA).

To Identify Usage Trends

We may process information about how you use our Services to better understand how they are being used so we can improve them.

We analyze how our Services are used to:

Identify popular features and content, as well as underutilized features.
Understand user behavior and preferences through A/B testing and heatmap analysis.
Improve the design and functionality of our Services based on user feedback.
Develop new features and services that address user needs.
Optimize the performance of our Services by reducing load times and server costs.

This analysis is typically performed on aggregated and anonymized data, which means that it cannot be used to identify you personally.

To Save or Protect an Individual’s Vital Interest

We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

In certain situations, we may need to process your personal information to protect your vital interests or the vital interests of others. This may include situations where:

There is a threat to your life or health (e.g., detecting distress signals in an app feature).
You are unable to give consent (for example, if you are unconscious and we need to share medical data with emergency services).
It is necessary to protect you or others from harm (e.g., reporting imminent threats of violence to authorities).

In these situations, we will only process the personal information that is necessary to protect the vital interests of the individual.

To Communicate With You

We may process your information to communicate with you about our Services, including:

Sending you transactional emails (such as order confirmations, shipping updates, and receipts).
Responding to your inquiries and requests for support.
Sending you important notices about our Services (e.g., terms of service updates).
Providing you with customer support via email, chat, or phone.
Sending you marketing communications (if you have consented), such as newsletters and promotional offers.

We will only send you marketing communications if you have consented to receive them. You can opt out of marketing communications at any time by following the instructions in the communication or by contacting us.

To Comply With Legal Obligations

We may process your information to comply with legal obligations, such as:

Responding to legal requests (such as subpoenas, court orders, or search warrants).
Complying with applicable laws and regulations regarding financial reporting and taxation.
Cooperating with law enforcement agencies in criminal investigations.
Protecting our legal rights and interests in litigation.
Complying with industry standards and codes of conduct.

We will only process your personal information to the extent necessary to comply with our legal obligations.

For Our Legitimate Business Interests

We may process your information for our legitimate business interests, such as:

Improving our Services and developing new features.
Understanding our customers and their needs through market research.
Personalizing your experience to increase engagement.
Ensuring the security and reliability of our Services.
Conducting research and analysis for internal reporting.
Managing our business operations, including human resources and IT support.

We will only process your personal information for our legitimate business interests if those interests are not overridden by your interests and fundamental rights and freedoms.

With Your Consent

We may process your information with your consent for specific purposes, such as:

Sending you marketing communications via email or SMS.
Conducting research and surveys where participation is voluntary.
Providing you with personalized content and recommendations based on your browsing history.
Sharing your information with third parties for specific purposes, such as joint marketing campaigns.

You can withdraw your consent at any time by contacting us or using the controls provided in our Services.

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent

We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

Consent is a clear, affirmative action that you take to allow us to process your personal information for a specific purpose. For example, you may give consent by:

Checking a box on a form that is unchecked by default.
Clicking a button to accept cookies or marketing emails.
Selecting specific options in your account settings.
Responding positively to an email request.

Consent must be freely given, specific, informed, and unambiguous. You have the right to withdraw your consent at any time. If you withdraw your consent, we will stop processing your personal information for the purpose for which you gave consent, unless we have another legal basis for doing so.

Legitimate Interests

We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

Analyze how our Services are used so we can improve them to engage and retain users.
Diagnose problems and/or prevent fraudulent activities.
Conduct security monitoring and network defense.

Legitimate interest is a flexible legal basis that allows us to process your personal information when we have a genuine and legitimate reason for doing so, as long as it is not overridden by your interests and fundamental rights and freedoms.

When we rely on legitimate interest as a legal basis for processing your personal information, we carefully consider:

Whether we have a legitimate interest in processing your personal information.
Whether the processing is necessary to achieve that interest.
Whether your interests and fundamental rights and freedoms override our legitimate interest.

We document our legitimate interests assessment to ensure transparency and accountability.

Legal Obligations

We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Legal obligation is a legal basis that allows us to process your personal information when we are required to do so by law. This may include:

Responding to legal requests (such as subpoenas or court orders).
Complying with applicable laws and regulations (e.g., tax laws).
Cooperating with law enforcement agencies.
Protecting our legal rights and interests.
Complying with industry standards and codes of conduct.

We will only process your personal information to the extent necessary to comply with our legal obligations.

Vital Interests

We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Vital interests is a legal basis that allows us to process your personal information when it is necessary to protect someone’s life, health, or safety. This may include situations where:

There is a threat to your life or health.
You are unable to give consent (for example, if you are unconscious).
It is necessary to protect you or others from harm.

In these situations, we will only process the personal information that is necessary to protect the vital interests of the individual.

Performance of a Contract

We may process your information where it is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Performance of a contract is a legal basis that allows us to process your personal information when it is necessary to fulfill our obligations under a contract with you or to take steps at your request before entering into a contract. This may include:

Providing you with our Services.
Processing your payments.
Communicating with you about your account.
Providing you with customer support.

We will only process your personal information to the extent necessary to perform our obligations under the contract with you.

Our Role as Data Controller

In legal terms, we are generally the “data controller” under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a “data processor” on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the “data controller” responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers’ privacy practices, you should read their privacy policies and direct any questions you have to them.

As a data controller, we are responsible for determining the purposes and means of processing your personal information. This means that we decide:

What personal information to collect.
Why we collect it.
How we use it.
Who we share it with.
How long we keep it.

We are also responsible for ensuring that our processing of your personal information complies with applicable data protection laws.

Our Role as Data Processor

In some situations, we may act as a data processor on behalf of our customers. This means that we process personal information on behalf of our customers, in accordance with their instructions and under a data processing agreement.

As a data processor, we:

Only process personal information in accordance with the customer’s instructions.
Do not determine the purposes and means of processing.
Are subject to the customer’s privacy policy and instructions.
Have specific obligations under data protection laws.

If you have questions about how a customer processes your personal information, you should contact the customer directly.

If You Are Located in Canada

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

Under Canadian privacy law, we generally need your consent to collect, use, and disclose your personal information. Consent can be express or implied:

Express consent is given explicitly, either verbally or in writing (e.g., checking a box).
Implied consent can be inferred from your actions or the circumstances (e.g., providing an email address for a quote).

You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
For investigations and fraud detection and prevention.
For business transactions provided certain conditions are met.
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
For identifying injured, ill, or deceased persons and communicating with next of kin.
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.
If the collection is solely for journalistic, artistic, or literary purposes.
If the information is publicly available and is specified by the regulations.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:

Ad Networks: We may share your information with ad networks to display advertisements that are relevant to you. These ad networks may use cookies and other tracking technologies to collect information about your online activities.
Payment Processors: We may share your payment information with payment processors to process your payments. All payment data is stored by Coinbase commerce.
Data Analytics Services: We may share your information with data analytics services to analyze how our Services are used and to improve them.
Cloud Hosting Providers: We share data with cloud providers who host our servers and databases.
Email Service Providers: We share email addresses with providers who help us send transactional and marketing emails.

We carefully select our third-party service providers and require them to protect your personal information in accordance with applicable laws and our policies. We only share the personal information that is necessary for them to perform their services. We have Data Processing Agreements (DPAs) in place with these providers to ensure they handle your data responsibly.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company. The acquiring company will continue to use your personal information in accordance with this Privacy Policy, or they may notify you of any changes to the privacy policy. We will use reasonable efforts to notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

Legal Requirements

We may disclose your personal information if we believe it is necessary to:

Comply with applicable laws and regulations.
Respond to legal requests (such as subpoenas or court orders).
Cooperate with law enforcement agencies.
Protect our legal rights and interests.
Protect the rights, property, or safety of our users or the public.

We will only disclose your personal information to the extent necessary to comply with our legal obligations.

Other Situations

We may also disclose your personal information in other situations, such as:

With your consent.
To protect against fraud or other illegal activities.
To investigate and respond to security incidents.
To enforce our terms and conditions.
To protect the rights, property, or safety of our users or the public.

We will only disclose your personal information in these situations if we believe it is necessary and appropriate to do so.

WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

Third-Party Links

Our Services may contain links to third-party websites, services, or applications. These links are provided for your convenience and do not constitute an endorsement by us. We are not responsible for the content, privacy policies, or practices of these third-party websites, services, or applications.

When you click on a link to a third-party website, service, or application, you will be directed to that third party’s site. We encourage you to review the privacy policy of any third-party site you visit.

Third-Party Advertisements

Our Services may contain advertisements from third parties. These advertisements may be targeted to you based on your interests and online activities. These advertisements may be provided by ad networks that use cookies and other tracking technologies to collect information about your online activities.

We are not responsible for the content, privacy policies, or practices of these third-party advertisers. We encourage you to review the privacy policy of any third-party advertiser you interact with.

Third-Party Services

Our Services may integrate with third-party services, such as social media platforms (Facebook, Twitter) or payment processors. When you use these third-party services, you may be sharing your personal information with these third parties.

We are not responsible for the content, privacy policies, or practices of these third-party services. We encourage you to review the privacy policy of any third-party service you use.

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

Retention Periods

We retain your personal information for different periods of time, depending on the purpose for which it was collected and applicable legal requirements. For example:

Account information: We retain your account information for as long as you have an account with us. If you delete your account, we will delete your account information within a reasonable period of time, subject to legal or contractual restrictions.
Transaction information: We retain your transaction information for as long as necessary to process your transactions and comply with legal and regulatory requirements (typically up to 7 years for tax purposes).
Communication information: We retain your communication information for as long as necessary to respond to your inquiries and provide you with customer support.
Analytics information: We retain your analytics information for as long as necessary to analyze how our Services are used and improve them, typically in an anonymized or aggregated form indefinitely.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Criteria for Determining Retention Periods

We consider the following criteria when determining how long to retain your personal information:

The purpose for which the personal information was collected.
The nature and sensitivity of the personal information.
The potential risks to you if the personal information is retained.
The legal and regulatory requirements that apply to us.
The business needs and purposes for retaining the personal information.
The costs and benefits of retaining the personal information.

Data Minimization

We only retain your personal information for as long as necessary to fulfill the purposes for which it was collected. We regularly review our data retention practices to ensure that we are not retaining personal information for longer than necessary.

Secure Deletion

When we delete your personal information, we take appropriate measures to ensure that it is securely deleted and cannot be recovered. This may include:

Deleting the personal information from our active databases.
Securely erasing the personal information from our backup systems according to our backup rotation schedule.
Destroying any physical copies of the personal information.

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Technical Security Measures

We implement a variety of technical security measures to protect your personal information, including:

Encryption: We use encryption to protect your personal information both in transit (using TLS 1.3) and at rest (using AES-256 encryption). This means that your personal information is scrambled and unreadable to unauthorized parties.
Access Controls: We use access controls to ensure that only authorized individuals have access to your personal information. This includes password protection, two-factor authentication (MFA) for employees, and role-based access controls (RBAC) to limit access to sensitive data.
Firewalls and Intrusion Detection Systems: We use firewalls and intrusion detection systems to protect our systems from unauthorized access and malicious attacks.
Secure Software Development: We follow secure software development practices (SDLC) to ensure that our Services are designed and developed with security in mind. We conduct regular code reviews and penetration testing.
Regular Security Assessments: We conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems.

Organizational Security Measures

We also implement a variety of organizational security measures to protect your personal information, including:

Employee Training: We provide regular training to our employees on data protection and security best practices, including phishing awareness and password hygiene.
Privacy Policies and Procedures: We have implemented privacy policies and procedures to ensure that our employees understand their responsibilities regarding the protection of personal information.
Confidentiality Agreements: We require our employees and contractors to sign confidentiality agreements to protect the confidentiality of personal information.
Incident Response Plan: We have an incident response plan in place to respond to security incidents and data breaches quickly and effectively.
Data Protection Officer: We have appointed a Data Protection Officer who is responsible for overseeing our data protection practices.

Limitations

Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Data Breaches

In the event of a data breach, we will:

Investigate the breach and determine its scope and impact.
Take appropriate measures to contain and mitigate the breach.
Notify affected individuals and relevant authorities as required by law (typically within 72 hours of becoming aware of the breach).
Take steps to prevent similar breaches from occurring in the future.

We will notify you of a data breach if we are required to do so by law or if we believe that you are at risk of harm as a result of the breach.

DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@Matrixcorals.com.

Our Commitment to Protecting Children’s Privacy

We are committed to protecting the privacy of children. We do not knowingly collect personal information from children under 18 years of age. Our services are intended for a general audience and are not designed to appeal to children. If you are a parent or guardian and you are concerned about your child’s privacy, please contact us at support@Matrixcorals.com.

What We Do If We Learn That We Have Collected Information from a Minor

If we learn that we have collected personal information from a child under 18 years of age without parental consent, we will:

Delete the personal information from our records immediately.
Deactivate the child’s account.
Take reasonable measures to prevent the collection of personal information from children in the future.

Parental Rights

If you are a parent or guardian and you believe that we have collected personal information from your child without your consent, please contact us at support@Matrixcorals.com. We will work with you to address your concerns and take appropriate action.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

We will consider and act upon any request in accordance with applicable data protection laws.

Your Rights Under GDPR and UK GDPR

If you are located in the EEA or UK, you have the following rights under the GDPR and UK GDPR:

Right to Access: You have the right to request access to your personal information and obtain a copy of it. This allows you to check what data we hold about you.
Right to Rectification: You have the right to request the rectification of inaccurate personal information. You can also ask us to complete incomplete information.
Right to Erasure: You have the right to request the erasure of your personal information in certain circumstances, such as if the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You have the right to request the restriction of processing of your personal information in certain circumstances, such as if you contest the accuracy of the data.
Right to Data Portability: You have the right to request the transfer of your personal information to another controller in a structured, commonly used, and machine-readable format (e.g., CSV or JSON).
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as if we are processing your data based on legitimate interests.
Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects on you.

Your Rights Under Canadian Privacy Law

If you are located in Canada, you have the following rights under Canadian privacy law:

Right to Access: You have the right to request access to your personal information and obtain a copy of it.
Right to Correction: You have the right to request the correction of inaccurate personal information.
Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice.
Right to Complain: You have the right to complain to the Privacy Commissioner of Canada if you believe that your personal information has been handled improperly.

How to Exercise Your Rights

To exercise your rights, you can:

Visit our data request portal at Matrixcorals.com/legal/data-request.
Contact us at support@Matrixcorals.com.
Use the contact information provided in this Privacy Policy.

We will respond to your request in accordance with applicable laws. In some cases, we may need to verify your identity before processing your request. This is to protect your data from being accessed by unauthorized individuals.

Complaints

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority (the ICO).

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC).

Withdrawing Your Consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may email us at support@Matrixcorals.com.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

What Is Do-Not-Track?

Do-Not-Track (DNT) is a privacy preference that you can set in your web browser or mobile operating system to signal that you do not want to be tracked online. When you enable DNT, your browser sends a signal to websites and online services indicating that you do not want to be tracked.

Our Response to Do-Not-Track Signals

At present, there is no universally accepted standard for how websites and online services should respond to DNT signals. As a result, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

However, we are committed to protecting your privacy and providing you with meaningful choices about how your personal information is used. We offer a variety of controls that allow you to manage your privacy preferences, including:

Cookie controls via our cookie banner.
Account settings for marketing preferences.
Opt-out mechanisms for marketing communications.
Data request tools for access and deletion.

Future Changes

If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Utah or Virginia, you are granted specific rights regarding access to your personal information.

What Categories of Personal Information Do We Collect?

We have collected the following categories of personal information in the past twelve (12) months:

CATEGORY	EXAMPLES	COLLECTED
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	YES
C. Protected classification characteristics under state or federal law	Gender and date of birth	NO
D. Commercial information	Transaction information, purchase history, financial details, and payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	NO
G. Geolocation data	Device location	YES
H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO
L. Sensitive personal Information		NO

How We Use and Retain the Collected Personal Information

We will use and retain the collected personal information as needed to provide the Services or for:

Category A – As long as the user has an account with us.
Category B – As long as the user has an account with us.
Category G – As long as the user has an account with us.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels.
Participation in customer surveys or contests.
Facilitation in the delivery of our Services and to respond to your inquiries.

How Do We Use and Share Your Personal Information?

Learn about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?”

We collect and share your personal information through:

Targeting cookies/Marketing cookies.

Will Your Information Be Shared With Anyone Else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

Your Rights Under State Privacy Laws

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you have specific rights regarding your personal information under state privacy laws.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the CCPA:

Right to Know: You have the right to request that we disclose certain information about our collection, use, and disclosure of your personal information.
Right to Delete: You have the right to request that we delete your personal information.
Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information. We do not sell or share your data, but we provide this notice for compliance.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

Colorado Privacy Act (CPA)

If you are a Colorado resident, you have the following rights under the CPA:

Right to Access: You have the right to access your personal information.
Right to Correction: You have the right to correct inaccurate personal information.
Right to Deletion: You have the right to delete your personal information.
Right to Data Portability: You have the right to obtain a copy of your personal information in a portable format.
Right to Opt-Out of Processing: You have the right to opt-out of the processing of your personal information for targeted advertising, the sale of personal information, or certain profiling.

Connecticut Data Privacy Act (CTDPA)

If you are a Connecticut resident, you have the following rights under the CTDPA:

Right to Access: You have the right to access your personal information.
Right to Correction: You have the right to correct inaccurate personal information.
Right to Deletion: You have the right to delete your personal information.
Right to Data Portability: You have the right to obtain a copy of your personal information in a portable format.
Right to Opt-Out of Processing: You have the right to opt-out of the processing of your personal information for targeted advertising, the sale of personal information, or certain profiling.

Utah Consumer Privacy Act (UCPA)

If you are a Utah resident, you have the following rights under the UCPA:

Right to Access: You have the right to access your personal information.
Right to Deletion: You have the right to delete your personal information.
Right to Opt-Out of Processing: You have the right to opt-out of the processing of your personal information for targeted advertising or the sale of personal information.

Virginia Consumer Data Protection Act (VCDPA)

If you are a Virginia resident, you have the following rights under the VCDPA:

Right to Access: You have the right to access your personal information.
Right to Correction: You have the right to correct inaccurate personal information.
Right to Deletion: You have the right to delete your personal information.
Right to Data Portability: You have the right to obtain a copy of your personal information in a portable format.
Right to Opt-Out of Processing: You have the right to opt-out of the processing of your personal information for targeted advertising, the sale of personal information, or certain profiling.

How to Exercise Your Rights

To exercise your rights under state privacy laws, you can:

Visit our data request portal at Matrixcorals.com/legal/data-request.
Contact us at support@Matrixcorals.com.
Use the contact information provided in this Privacy Policy.

We will respond to your request in accordance with applicable laws. In some cases, we may need to verify your identity before processing your request.

Authorized Agents

You can designate an authorized agent to make a request on your behalf. We may require the authorized agent to provide proof that you have authorized them to act on your behalf.

Verification

We may need to verify your identity before processing your request. We will only use the personal information you provide to verify your identity for this purpose.

Response Time

We will respond to your request within the timeframe required by applicable law.

DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

This privacy notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

Offer you the products or services that you want.
Respond to or help with your requests.
Manage your account with us.
Confirm your identity and protect your account.

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?”

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

Republic of South Africa

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

The Information Regulator (South Africa) General enquiries: enquiries@inforegulator.org.za Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

INTERNATIONAL DATA TRANSFERS

In Short: We may transfer your personal information to countries other than your own, but we take appropriate measures to protect your personal information.

Why We Transfer Personal Information Internationally

We may transfer your personal information to countries other than your own for various reasons, including:

To provide you with our Services (e.g., if our servers are located in the US).
To process your payments via third-party payment processors.
To communicate with you via email service providers.
To analyze how our Services are used.
To comply with legal obligations.

How We Protect Your Personal Information When Transferring It Internationally

When we transfer your personal information internationally, we take appropriate measures to protect it, including:

Using standard contractual clauses approved by the European Commission.
Ensuring that the recipient of your personal information provides an adequate level of protection.
Complying with applicable laws and regulations.

Your Rights Regarding International Data Transfers

You have the same rights regarding your personal information, regardless of where it is processed. To exercise your rights, you can:

Visit our data request portal at Matrixcorals.com/legal/data-request.
Contact us at support@Matrixcorals.com.
Use the contact information provided in this Privacy Policy.

COOKIES AND TRACKING TECHNOLOGIES

In Short: We use cookies and similar technologies to collect information about your use of our Services.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences and provide a more personalized experience. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

We use different types of cookies for different purposes:

Essential Cookies: These cookies are necessary for the operation of our Services. Without them, our Services would not function properly. They enable basic functions like page navigation and access to secure areas of the website.
Performance Cookies: These cookies collect information about how you use our Services, such as which pages you visit and how long you spend on each page. We use this information to improve the performance of our Services.
Functional Cookies: These cookies remember your preferences and choices, such as your language preference or the region you are in. They allow us to provide you with a more personalized experience.
Targeting Cookies: These cookies are used to display advertisements that are relevant to you. They may be used by third-party ad networks to track your online activities.

How We Use Cookies

We use cookies for various purposes, including:

Remembering your preferences and settings.
Providing a personalized experience.
Analyzing how our Services are used.
Ensuring the security of our Services.
Displaying relevant advertisements.

How to Manage Cookies

You can manage cookies in various ways:

Browser Settings: Most browsers allow you to control cookies through their settings. You can choose to accept or reject cookies, or to be notified when a cookie is being set.
Cookie Preferences: We offer a cookie preference center that allows you to control the types of cookies we use.
Opt-Out Tools: Some third-party ad networks offer opt-out tools that allow you to opt-out of targeted advertising.

Other Tracking Technologies

In addition to cookies, we may use other tracking technologies, such as:

Web Beacons: Web beacons are small images that are embedded in web pages or emails. They are used to track whether a page has been visited or an email has been opened.
Pixel Tags: Pixel tags are similar to web beacons. They are used to track user behavior and measure the effectiveness of marketing campaigns.
Local Storage: Local storage is a technology that allows websites to store data on your device. It is similar to cookies but can store more data.

DATA ETHICS AND RESPONSIBLE AI

In Short: We are committed to ethical data practices and responsible AI.

Our Commitment to Data Ethics

We are committed to ethical data practices and responsible AI. This means that we:

Collect and use personal information in a fair and transparent manner.
Respect your privacy and give you meaningful choices about how your personal information is used.
Use AI and machine learning in a responsible and ethical manner.
Regularly review our data practices to ensure that they align with our values.

Responsible AI

We use AI and machine learning to improve our Services and provide you with a better experience. When we use AI and machine learning, we:

Ensure that our models are fair and unbiased.
Provide transparency about how our models work.
Give you control over how your personal information is used.
Regularly review our models to ensure that they are working as intended.

Ethical Data Use

We are committed to using your personal information in an ethical manner. This means that we:

Only collect personal information that is necessary for our purposes.
Use your personal information in a way that is consistent with your expectations.
Do not use your personal information in a way that could cause harm.
Regularly review our data practices to ensure that they are ethical.

ENVIRONMENTAL IMPACT OF DATA PROCESSING

In Short: We are committed to reducing the environmental impact of our data processing activities.

Our Commitment to Sustainability

We are committed to reducing the environmental impact of our data processing activities. This means that we:

Use energy-efficient data centers.
Optimize our algorithms to reduce energy consumption.
Regularly review our data processing practices to identify opportunities for improvement.
Work with our partners to reduce the environmental impact of our joint activities.

How We Reduce Our Environmental Impact

We take various measures to reduce the environmental impact of our data processing activities, including:

Energy-Efficient Data Centers: We use data centers that are designed to be energy-efficient and use renewable energy sources.
Optimized Algorithms: We optimize our algorithms to reduce the amount of computational resources required.
Data Minimization: We only collect and retain personal information that is necessary for our purposes.
Regular Reviews: We regularly review our data processing practices to identify opportunities for improvement.

Our Goals

We have set goals to reduce the environmental impact of our data processing activities, including:

Reducing our energy consumption.
Increasing our use of renewable energy.
Reducing our carbon footprint.
Promoting sustainability in our industry.

ACCESSIBILITY AND INCLUSIVE DESIGN

In Short: We are committed to making our Services accessible to everyone.

Our Commitment to Accessibility

We are committed to making our Services accessible to everyone, regardless of their abilities. This means that we:

Design our Services with accessibility in mind.
Follow best practices for web accessibility.
Regularly test our Services for accessibility.
Provide alternative ways to access our Services.

How We Ensure Accessibility

We take various measures to ensure that our Services are accessible, including:

Inclusive Design: We design our Services with accessibility in mind from the beginning.
Accessibility Standards: We follow best practices for web accessibility, such as the Web Content Accessibility Guidelines (WCAG).
Regular Testing: We regularly test our Services for accessibility and make improvements as needed.
Alternative Access: We provide alternative ways to access our Services, such as through screen readers or keyboard navigation.

Feedback

We welcome feedback on the accessibility of our Services. If you have any suggestions or concerns, please contact us at support@Matrixcorals.com.

DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Why We Update This Notice

We may update this Privacy Policy for various reasons, including:

To reflect changes in our practices.
To comply with new laws and regulations.
To clarify our existing practices.
To add new features or services.

How We Notify You of Changes

If we make material changes to this Privacy Policy, we may notify you by:

Posting a notice on our website.
Sending you an email.
Displaying a notice in our Services.

Your Choices

If we make material changes to this Privacy Policy, you may have choices regarding how your personal information is used. We will provide information about these choices in the notice of the changes.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@Matrixcorals.com.

Data Protection Officer

We have appointed a Data Protection Officer who is responsible for overseeing our data protection practices. You can contact our Data Protection Officer at dpo@Matrixcorals.com.

Other Contact Information

If you have questions or comments about this Privacy Policy, you can also contact us by:

Mail: Matrixcorals, 123 Privacy Lane, Ottapalam, 679101.
Phone: +919072419909-PRIVACY.

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: Matrixcorals.com/legal/data-request.

How to Make a Request

To make a request to review, update, or delete your personal information, you can:

Visit our data request portal at Matrixcorals.com/legal/data-request.
Contact us at support@Matrixcorals.com.
Use the contact information provided in this Privacy Policy.

Verification

We may need to verify your identity before processing your request. We will only use the personal information you provide to verify your identity for this purpose.

Response Time

We will respond to your request within the timeframe required by applicable law.

Authorized Agents

You can designate an authorized agent to make a request on your behalf. We may require the authorized agent to provide proof that you have authorized them to act on your behalf.

FREQUENTLY ASKED QUESTIONS

What Personal Information Do You Collect?

We collect various types of personal information, including:

Email addresses
Passwords
IP addresses
Device information
Location data

For more information, please see the “WHAT INFORMATION DO WE COLLECT?” section.

How Do You Use My Personal Information?

We use your personal information for various purposes, including:

Providing and maintaining our Services
Personalizing your experience
Communicating with you
Improving our Services
Ensuring security and preventing fraud
Complying with legal obligations

For more information, please see the “HOW DO WE PROCESS YOUR INFORMATION?” section.

How Do You Protect My Personal Information?

We implement a variety of security measures to protect your personal information, including:

Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and audits
Employee training on data protection
Incident response procedures

For more information, please see the “HOW DO WE KEEP YOUR INFORMATION SAFE?” section.

Can I Access My Personal Information?

Yes, you have the right to access your personal information. To make a request, please visit our data request portal at Matrixcorals.com/legal/data-request or contact us at support@Matrixcorals.com.

Can I Delete My Personal Information?

Yes, you have the right to delete your personal information in certain circumstances. To make a request, please visit our data request portal at Matrixcorals.com/legal/data-request or contact us at support@Matrixcorals.com.

Can I Opt-Out of Marketing Communications?

Yes, you can opt-out of marketing communications at any time by following the instructions in the communication or by contacting us at support@Matrixcorals.com.

Do You Use Cookies?

Yes, we use cookies and similar technologies to collect information about your use of our Services. For more information, please see the “COOKIES AND TRACKING TECHNOLOGIES” section.

How Can I Manage My Cookie Preferences?

You can manage your cookie preferences through our cookie preference center or through your browser settings.

Do You Share My Personal Information With Third Parties?

We may share your personal information with third-party service providers who perform services on our behalf. For more information, please see the “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?” section.

How Long Do You Keep My Personal Information?

We keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law. For more information, please see the “HOW LONG DO WE KEEP YOUR INFORMATION?” section.

FACEBOOK DATA DELETION INSTRUCTIONS

Examples does not save your Facebook personal data on its server. However, according to Facebook policy, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL. If you want to delete your data from Examples App, you can remove your information by following these steps:

Go to your Facebook Account’s Setting & Privacy. Click “Settings”
Look for “Apps and Websites” and you will see all of the apps and websites you linked with your Facebook.
Search and Click “Examples” in the search bar.
Scroll and click “Remove”.
Congratulations, you have successfully removed your app activities and data from the Examples App

How to Delete Your Facebook Data

If you want to delete your data from our Facebook app, you can remove your information by following these steps:

Go to your Facebook Account’s Setting & Privacy. Click “Settings”
Look for “Apps and Websites” and you will see all of the apps and websites you linked with your Facebook.
Search and Click “Examples” in the search bar.
Scroll and click “Remove”.
Congratulations, you have successfully removed your app activities and data from the Examples App

What Happens When You Delete Your Facebook Data

When you delete your Facebook data, we will:

Delete your personal information from our active databases.
Remove your access to our Services through Facebook.
Stop using your personal information for the purposes for which it was collected, unless we have another legal basis for doing so.

Please note that deleting your Facebook data does not delete your account with us. If you want to delete your account with us, please follow the instructions in the “HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?” section.

If you have any questions about deleting your Facebook data, please contact us at support@Matrixcorals.com.

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